Sheitel Return & Refund Policy | AERIA HAIR

At AERIA HAIR, we want you to feel confident when purchasing a premium human hair sheitel. Please review our return and refund policy carefully before placing your order.

Because sheitels are personal-use products and may be customized, certain conditions apply to returns, exchanges and refunds.

Return & Refund Policy

Return

* We accept returns within 7 days of receiving your order, for any reason.
* To be eligible, items must be unworn, uncut, unaltered, and in their original condition.
* Products must be free of any odor and suitable for resale.

Non-Returnable Item

* Custom-made and special orders (including color-customized wigs) are FINAL SALE and cannot be returned or exchanged.
* Wavy styles made after ordering are not eligible for return or exchange.
* Discounted or low-priced items are final sale and not eligible for return or exchange.

Return Cost

* For non-quality-related returns, customers are responsible for return shipping and any processing fees.
* If the item is defective, damaged, or incorrect, Aeriahair will cover the return shipping and processing fees.

Important Note

* Any odor or signs of use will make the item ineligible for return.
* Cap size issues are not considered quality problems. Please confirm your measurements carefully before placing your order.

How to Return

* Please contact us within 7 days of receiving your package to initiate a return.
* Returns requested after this period will not be accepted.

Refund

* Once your return is received and inspected, your refund will be issued to the original payment method within 7 business days.